Durasolid Racing Inc.com
Queja 293066 Detalles

PURCHASED A SPOOL FROM THEM FOR A CUSTOMER . INSTALLED INTO VEHICLE. LOW HORSE POWER FORD F150 - TRUCK ONLY RAN ABOUT 300 MILES THEN MOTOR WAS TAKEN APART DUE TO A CAM/LIFTER FAILURE. ONCE ENGINE WORK WAS DONE CUSTOMER HAD LESS THAN 1000 MILES OF ROAD USE AND THE SPOOL BLEW APART .. THEN IS WHEN PROBLEMS STARTED I EMAILED DURASOLID WITH OUR PROBLEM AND ASKED TO HAVE WARRANTY DUE TO THE ISSUE .AFTER 6-8 WEEKS FINALLY RECEIVED REPLAY THAT THEY WOULD INFACT SEND ALONG KIT TO REPAIR (CLUTCH PAK)- AFTER PULLING DIFF OUT WE SAW THE SPOOL HAD BROKEN COMPLETELY APART. I CONTACTED KEVIN WITH PICTURES AND EXPLAINATION . THEN THE WAITNG GAME CONTINUES ..AFTER WAITING FOR WEEKS WE GET NOTICE THEY WILL WARRANTY THE ENTIRE SPOOL .. 2 WEEKS GO BY NO PARTS .. ONCE AGAIN KEVIN SAYS THEY WILL BE THERE MONDAY ... WELL ITS NOW 3 MONDAYS AGO !! NO PARTS NO REPLIES AFTER NUMEROUS EMAILS !!
THE TRUCK HAS BEEN SITTING ON JACKS FOR 3 MONTHS NOW TRYIN TO DEAL WITH THESE PEOPLE .. NO REASON THIS . NO WONDER WHY THEY HAVE NO PHONE NUMBER IT BE GETTING BLOWN UP ALL DAY LONG !! (Personal Information Removed)