LevelaSkinCare.com
Queja 301975 Detalles

I bought the 2 week trial with the understanding that if I didn't like it I could call within 30 days and my account would not be charged for anymore product. This is not the case. By the time I received the product my account was charged 2 days later for $69.95 for each product. When I called and explained that I hadn't even had a chance to open the box yet and try the samples, it did not matter. In order to get a refund I was told I had to mail the samples back- unused and had to call them with a tracking number for the products. I spent another $23 to ship the products back and called them with a tracking number. This was on January 6. Both products were received January 9 but they still won't process the refund. I have called 3-4 times every week and every time they tell me the same thing: "Ma'am, your bank will not allow us to credit your account so we have to cut a check and mail it to your home. Please allow 10 days to receive the check." Ok... then I ask when the 10 days will start and every single time they tell me that it starts TODAY! I Just got off the phone with them again and asked why these refunds weren't sent weeks ago like I was told and, AGAIN, they just hang up on me. They have no intention of sending a check. I am out $172.90 and got nothing to show for it. I have no idea how the product works since I never got to try it but if you're wanting to try it be prepared to pay!