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This is the message that I sent to this company: Hello I am writing in reference to my shoe order I placed in August and received in September. I ordered my daughter a pair of your shoes for school. She has had them for 2 months now and they are already tearing apart. I could buy a pair of shoes from Payless Shoe Source and they would last longer than this pair. I paid too much money for these shoes and they are coming apart. I would like some type of compensation for this matter. Please reply asap! They were Women's Air Jordan 13 (Blue and White)
This is the response I received from them:

Sorry to hear that you are not satisfied with the product.
But according the return policy,would you please send us some pictures so that we can confirm the problem details?
Once we confrm the problem, we are willing to help you.

Best regards,
shelley

I sent the pictures of the shoes on December 10, 2013, and this is the last message I received from them on December 17, 2013.

we will confirm the issue with the factory staff.