OptionsClick
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Tony V. Clarizio Account: www.OptionsClick.com username: tvc4trading e-mail: [email protected]

On March 14, 2013, I began to open an account with "OptionsClick.com", I proceeded to cancel the online form.

During my tax season in January 2014, I noticed a $100.00 charge to my credit card and after attempting to withdrawal the funds on January 2, 2014, the request was canceled by "OptionsClick"" with no notice, I again made a request for withdrawal on February 6, 2014 and it continues to stay in a "Pending Status",

after contacting the company on February 13, 2014 and stating that this withdrawal and account creation was canceled online but my account was charged anyway,

I have included a copy of the conversation through the online chat system, see the following:

"Claire Tucker - Support: Hello, may I help you?
Tony V. Clarizio: why is this withdrawal taking so long??? 26068 06/02/14 06:45 Withdrawal Credit Card (9565) 0.00 100.00 Pending
Tony V. Clarizio: Hi, are you able to help me with this?
Claire Tucker - Support: Just a moment please, I will transfer the chat to Guy del Rey info: Please wait while I transfer the chat to 'Guy Delrey'. info: You are now chatting with 'Guy Delrey'
Tony V. Clarizio: why is this withdrawal taking so long??? 26068 06/02/14 06:45 Withdrawal Credit Card (9565) 0.00 100.00 Pending
Tony V. Clarizio: Hi, are you able to help me with Guy Delrey: Hello
Guy Delrey: Whta is you user name please?
Tony V. Clarizio: one moment Tony V. Clarizio: tvc4trading
Guy Delrey: Checking
Guy Delrey: Mr Clarizio
Guy Delrey: ? Tony V. Clarizio: i was asked to email a bunch of paperwork to prove my identity last week, feb 6 and never heard back??
Guy Delrey: We have indeed received and reviewed your documents
Guy Delrey: all is ok Tony V. Clarizio: what is going on, can you explain this to me. I can make a deposit quickly but no wthdrawal??
Guy Delrey: one moment please
Guy Delrey: You made a 100 USD deposit
Guy Delrey: and never traded
Tony V. Clarizio: yes, and i made a request for withdrawal
Guy Delrey: but you never traded...
Tony V. Clarizio: actually, i thought i canceled that deposit and it was just sitting there in this account until i noticed it doing my taxes.
Tony V. Clarizio: ok, how do I get my money out of this account?
Guy Delrey: well, I do want to believe you
Guy Delrey: but this kind of behavior is quite suspicious here
Tony V. Clarizio: doesn't matter, I want to withdrawal that money. how do i do that
Guy Delrey: it does matter
Guy Delrey: we are under money laundry laws Tony V. Clarizio: tell me why, just know this conversation will be used to file a complaint. You have my money and I want it back. I proved my identity and that is all back.
Guy Delrey: and, again, you made a deposit, never traded, and requested a withdrawal right away...
Tony V. Clarizio: if you want to claim i'm laundering $100 dollars then you need to prove that.
Tony V. Clarizio: you say right away I asked for a withdrawal?? it was a year ago?? I thought i canceled the deposit and forgot about it.
Guy Delrey: well, I am fully aware this conversation is recorded by you and I am perfectly fine with this
Guy Delrey: I am actually backed up by out T&Cs on our website
Tony V. Clarizio: where do i go from here, I will contact my credit card company also.
Tony V. Clarizio: are you refusing to give me a withdrawal?
Guy Delrey: I need to get green light from my risk department that will also check the site you came to us from and the type of "arrangement" they offer
Guy Delrey: I suggest you check again by mid/end of next week
Tony V. Clarizio: well, i need a direct answer to my question on getting my witddrawal request approved or denied. I will be contacting my credit card company and filing a dispute for unauthorized transaction. Your system should show I canceled this deposit but you took the money anyway. I suggest you make this case a HIGH priority.
Guy Delrey: I did give you and answer, sir

info: Your chat transcript will be sent to [email protected] at the end of your chat.

My account withdrawal is still in a "Pending Status" and I have NO access to the funds that were taken from my account and NO contact from this company to resolve. Please help me get my money back. They have STOLEN my money and have now stopped giving me access to my money!

Thanks, Tony

Update: e-mail from Guy Delrey on 3/13/2014

"Guy Delrey [email protected]
Mar 13 (2 days ago)

I thought our last exchanges were clear enough, but obviously not.

We are complying to very strict financial rules and anti-money laundering processes.

We have got nothing to do with your 100 USD or so ever.

They are locked on your account until you are able to provide a tangible reason for opening an account, putting the minimum offered, not trading and withdrawing in less than a month.

Feel free to charge any complaints (by the way the one attached is too small and not visible) as we are confident the law is by our side.

By the way, as you probably also know, we do have our own channels to check and report on our clients to relevant authorities.

I believe this mail also counts as a “not replied” message.

Guy Delrey"

Please help, this company has stolen my money and is keeping it in a pending withdrawal status with no ability to access and they are refusing to approve the withdrawal.

Tony
978-747-7729