eDreams Online Travel Agency
Queja 319446 Detalles
- Fecha cuando ocurrió 05/11/2014
- Daños Reportados: $10,000.00
- Ubicacion Internet
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Edreams provided for a very, very bad experience.
When booking a return flight (Brussels - Helsinki - Brussels) the total price for three persons was for the whole time of the booking about 680 EUR. But my wife, who did the reservation, did not notice that in the conditions there was a mention that "service fee" was not included in the price. This is understandable, especially as at no stage there was any information on the total price before the payment.
The total price, charged from a credit card, was 782 EUR, about 100 EUR more than informed! This was because of "service fee".
Edreams customer service informed us that we can, of course, cancel the reservation, but the service fee would not be refunded.
This is a most disgusting case of selling flight tickets online which we have ever encountered.
- Jorma SBID #4e7e0ebe7a
- Publicado 05/11/2014
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