Agerenew
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I also fell victim to Age Renews online scam at the beginning of April this year. I filled in a survey online and as a reward could choose one of three products for free. I chose a free sample of Age Renew Advanced Serum and was asked to pay £4.95 for shipping fees, so I went ahead and gave my debit card details. On this page were no terms or conditions to read and no boxes to check.
On Easter Saturday this year I noticed some funds missing from my bank account. I phoned my banks fraud department and reported my issue. My banks fraud team informed me Age Renew had billed me £84.71 as I had not unsubscribed from their services. I asked if the transaction could cancelled as the bill was not yet showing on my online bank account statement. They went ahead and cancelled the transaction and assured me that although the funds would be taken from account that the bank will refund me within seven days. So the money was taken and refunded, I received an email from Age Renew to notify me that my subscription was cancelled and that any ongoing or all future charges had also been cancelled.
On July 4th this year I received a letter from my bank saying – ‘Since we credited your account we have undertaken a more detailed investigation into the transaction with Age Renew and their bank’ They enclosed 15 pages of information from Age Renew containing legal jargon and screen shots of my order. If I did not respond to this letter within 7 days the bank would go ahead and re-debit my account. So I wrote back to my bank and sent back the letter to them via registered post. I enclosed a copy of Age Renews cancellation notification that they emailed to me, and I also pointed out that my contact details were wrong on one of the screenshot pages that Age Renew had sent. I did not hear anything back from my bank, I sent my letter to them on July 7th and it was delivered on July 8th (I tracked the delivery on the Royal Mail website). I thought that the issue had been resolved.
Yesterday September 15th my account was debited by my bank for the amount of £84.71. I was not pre warned about this and it came as quite a shock to me. I have called my bank and lodged a complaint with them. It seems that this on-line scam used by Age Renew seems to be quite legal, and I’m not quite sure if it’s an issue that trading standards can deal with it.