Sam Walter And Sam Martin
Queja 348649 Detalles

This is Salem Eldousoky V.P of Operations at handy Sam mechanical
we practice business in Houston TX, USA & Doha Qatar and Cairo Egypt.

Back in June 2015 we order the above equipment and made full payment. The shipment cleared customs approximately 2 - 3 weeks ago. We are requesting assistance with the following issues:

1. We ordered a Samway P32 hose crimping machine & Samway C300 hose cutting machine to our Cairo location which was received, but there are no instructions or manuals for either machinery.

Regarding the Samway C300 hose cutting machine, also for Cairo, Egypt:
2. we requested machinery with 220 volt / 1ph. and we received equipment for 380 volt / 3ph. Unfortunately, we are not able to use this machine since we have no 380V / 3 phases in our shop .

3. There are no warranty papers for either pieces of equipment.

4. There is no certificate, serial numbers or model numbers to reference when contacting Samway Company. In addition there are no stickers with help or safety instructions.

5. There is no further instructions about the type and quantity of oil required to run hose crimping equipment.

We contacted Sam Shen immediately and we were informed he would send two additional machines at half price, with my promise to pay $1700 U.S. dollars; after receipt of the equipment and voltage testing in my shop. I have documents of the conversations / emails between myself and Mr. Shen. A few days later Mr. Shen indicated the shipping company was being arranged and awaiting confirmation of our physical address. Mr. Shen later said a business contact would be coming to Egypt to collect the machinery and refund my money. Since that time, Mr. Sam Shen is not accepting or responding to calls or messages.

We are requesting your assistance with the above concerns. Please advise how the equipment can be returned and how our concerns can be addressed. We feel, under the circumstances that the return shipping should be paid for by Samway Company as the equipment we received is not what we asked for.

Please note the following:

We communicated through skype
with Samway Company and Sam Shen his Skype ID


Tel+86 138 202 29 28
www.samway.us
[email protected]