Choice Home Warranty
Queja 365804 Detalles

After several months of being repeatedly called (unsolicited) by Choice Home Warranty (CHW) sales persons, I finally decided to purchase their contract to cover my home systems & appliances in July 2015. The salesman never asked the square footage of my home nor did he ask how many air conditioners (A/C) were at my home. I did ask him if all four of my A/C's were covered under the contract and he said only two would be covered. On 8/26/15, I called CHW and told them my living room A/C was not cooling. They assigned a claim number, 54834726, and dispatch "Good Quality Heating & Air" to our home. The technician arrived at 3pm and replaced "contacts" on the outside unit, which did start the unit; however, several hours later, the system was still not cooling. The technician returned at 9:30pm and diagnosed that the compressor was bad and could not be replaced, hence he was going to recommend to CHW the unit be replace. On 8/27/15, a customer service agent for CHW informed me that my claim was being denied due to "pre-existing conditions" and added that my home was over 5000 square feet and should have been rated at a higher premium. I have resided in my home in San Antonio, TX, since Nov 2012 and the A/C in question has functioned in the TX heat from Mar to Oct in '13, '14, and Mar to late Aug '15; hence, I can't comprehend the denial based upon "pre-existing conditions". The technician who CHW selected told me that he has seen CWA often times deny claims when it will cost CHW big money! I terminated my contract with CHW on 8/27/15, inasmuch as they seem to be charlatans. CHW did refund (pro-rated) my purchase. As for the square footage of my home, had the salesman asked initially, I would have told him. Obviously, CHW has access to public records reflecting this kind of information and could have contacted me about any additional premium prior to my requesting service.

This company is a scam, in my humble opinion. DON'T trust them, because if a covered appliance does break down, they will "claim it was a pre-existing condition"!!! There is no way my wife and I would have suffered the July & August heat (95 to 105 degrees F) in the south Texas summer without a working air conditioner for seven weeks!