Utell, Inc.
Queja 39750 Detalles

On thursday, Nov. 24th (Thanksgiving Day) I called by phone to check on my bank account balance. I knew I was already overdrawn,(which was going to be rectified in a few days) but heard another transaction that I am still puzzled about. There was a check in the amount of $38.99 that was Returned, and of course I incurred a $34.00 INF Fee for that. I had not written a check for $38.99! I called my Bank (JP Morgan Chase) The representative gave me a phone number, and name of a company..UTell Incorporated. I was told the check was written under Premiere Bank, never heard of them! I don't know who these people are! I didn't give them permission to go into my account! How did they even get my account information? I didn't give it to them. What can I do? I am on social security disability, one check a month, fixed income! Who are these people? How can people do this! I've put in 3 calls to the customer service dept., still waiting for a response, from these people! This is just CRAZY to me!!! Please HELP!