Herb Gordon Nissan
Queja 64852 Detalles

a couple weeke ago on the 01/10/2012 I took my 2009 Nissan Maxima to Herb Gordon Nissan sevice department because I was not getting heat in my car. The Next day (01/11/2012 the service rep called and said that they had fixed my heating problem and that the heat was running perfect, however they wanted to keep the car over night to see how it heat up after it has set overnight, let it sit again then take if for a test drive then retest the heat. On the morning of the 3rd day 01/12/ the service rep calls again and saysthe heat is runnig great, it had ran fin that morning and agian during the test drive. I ask for the cost and he said ' oh it's just going to be a lil over $100.00 it was minor, you just had a blockage so we blew out the radiator (on he could have said heater coil or cord) and the heat is running fine Mrs. Daniels. By the way, during the test dirve we heard a noise in the rear of the car so we took it back to the shop and look under and your car and saw ther was something going on the the wheel barring and in order to fixed that we would have to install a hub assymbly. and that cost is around $650.00. I asked what happens if i didnt get it done now. He said that my wheel could fall of while driving. I was a little friighten at the thought but said dont do it. I knew I didnt have that kind of money. later that day, I spoke with my husband about it and he said go ahead in get it done, he would pay what ever i need to get it fixed. I call the service re that evening told him I had come up with the money go head and do the hub assymbly. he said ok and it will be done in the morning and my car would be ready by 11 or 10 O:Clock to marrow,(next day Friday) I told him I'd be the after work. The next day 01/13/2012 I arrive at he dealershilp somtime after 6:30 7:OOpm go to the service depart and ask for the Sevice rep by name and was told all SR had gone for the day. I tell the cashier iIm hear topick up my car, she give me the invoice of the compleated work with the chargere job #1 the heat repair $115.00, job $600+ the there delivery of parts charge, taxes and missslaniouse chages. Total chagees $769.00. I pay the chashier $300.00 cash and $469.00 with my Visa band card. Iim handed my keys and intructed to where my vehicle was parked. Now, I get in my car, start it up, Cut on my heat and it's blowing cold air. I wait a few minutes, go into the showoom and asked the explaine to my salesman and the use car manager how I just picked my car up from service for the repair of my heat. the both of them said i should be feeling the heat in about 5 minutesafet abou 10 minutes I go back in and let them know Im still not getting heat. At this point im upset and crying, the used car manager puts me into a loaner car and ask if I can come back the next day? (Sat) I cam back the next and the sales Rep appologizes to me and says, we not going to be able to get to my car today but the would looking to find out what happend and what going on with the heat. said he would let me know something by the 1st of nest week and to stay in the loaner. That Monday was a Holiday (MLK BD) so I did not hear anything so I call on Tuesday 01/17/2012 spoke with the SR and he said that had not looked at they are checking out the car and he has his top machanics on it and he would give me a call by Thursday. Sure nough, (Thur) On the 19th I get a call , This time the from the Manager of the Service Dept . he say hello and starts his Spill. Ok Mrs, hear is where we are with your car. You have a 50% blockage in your radiator (could have said Heater coil) so we need to replace the heater coil (or cord), replace the thermostat and flush your radiator and it going to cost $2500.00. After cleaning my PC monitor from spitting out my coffee, I asked him Why was this not diagnose last week? how do you expect me to come up with 2500 after yu have caused me to to spend money on something I did not bring my car in for. The money I would have spent getting my heat fixed went into the hud assymbly work based on you SR telling me that you all had fixed my heat problem. Again I asked you Sir, How do you (service) repair a proble with out knowing the cause? So now with what your telling, my car was never diagnosed prior to you all supposedly fixing the heat problem and now I've paid for something that was never diagnosed but was supposed to be fixed, then based on what I was told about the heat repair and using and scrare tactic of my whell falling off I'm coherced into making an uninfromed a dicissision . It get worst. do have have an legal issue and is the some one that could advicate on my behalf because noe the dealership is trying to talk me into trading out of my cay but say my 09 car has 70k+ miles and not worth it to put money into if bacause they can not tell me what wrong or even paying them to replace all menion at their cost they cant garauntee me it would fix the proble. HELP IVE BEEN ROBBED!