Blade Empire Corporation
Queja 79399 Detalles

So i ordered some belt buckles from them, they looked like a reliable site that knew what they were doing. The charge went through. got my receipt in an email, the charge certainly went through on my debit card. However, after the allotted time it said packages would ship in had passed. "Thank you for shopping with Blade-Empire.com! Normal delivery
time is around 3 to 8 days (don't count weekends or holidays)" i still had not received my package. so i emailed customer support on 8 different occasions, all nice polite professional emails, expecting a response since it said on their site to allow 1-24 hrs for a response

Sales Support and Assistance
1-866-9SWORDS (1-866-979-6737), 520-777-1507
Mon-Fri, 11am-6pm PST
Or send us an email at [email protected]
Please allow up to 1-24 hours for a e-mail replies.

and never got one. i then began sending a nastier message every day up until now, 24 days, and finally got a reponse.


On Sat, Feb 25, 2012 at 3:32 AM, "Blade Empire, Yulia / ???? ???????" <[email protected]> wrote:

When you want to be so rude and act like a little immature child, nobody is going to help you.

--Julia

what kind of customer support email is that? insulting me and doing nothing to adress the problem. they still have not sent me my product i already paid for, nor refunded me as i requested several times. so i have been ripped off, plain and simple. I want to prevent anyone else from falling pray to this. below i will show the confirmation email, then the order receipt.



Blade Empire [email protected]
Feb 2

to me, ****email removed for privacy reasons****


Thank you for your order!

Order Information
Merchant: Blade Empire Corporation
Description: Blade Empire Corporation, 2-2-2012 CustomerID:
Invoice Number: 00353137
Customer ID: OnlineOrder_00353137
PO Number: None
Tax Exempt: No
Billing Information
****Personal information removed for privacy reasons****
US
Shipping: US $6.05
Tax: US $0.00
Duty: US $0.00
Total: US $24.75

Visa
Date/Time: 02-Feb-2012 09:50:27 PM MST
Transaction ID: 4152492203


--------------------------------------------------------------------------

Thank you for shopping with Blade-Empire.com! Normal delivery
time is around 3 to 8 days (don't count weekends or holidays)
... BILLING ADDRESS: must match the one on record with the cardholder's
bank, otherwise your order will be delayed or canceled ...
MAIL ORDERS: Delivery time is 3-4 weeks after we receive your
payment in the mail. INTERNATIONAL: Delivery time is 4-6 weeks,
after we receive your payment.

========== GENERAL INFORMATION ==========
Company: Blade Empire Corporation
Order date: 2/2/2012

========== ORDER INFORMATION ==========
Payment By: Visa ****removed for privacy reasons****
Status: APPROVED - 082191
Order: OnlineOrder_00353137

Product Name: Renegade Knuckles, LARGE, Black (Belt Buckle)
Item#: H-04-L-BK
Unit Price: $9.35
Quantity: 1
Shipping Method: Normal Delivery

Product Name: Renegade Knuckles, Black, Medium (Belt Buckle)
Item#: H-04-S-BK
Unit Price: $9.35
Quantity: 1
Shipping Method: Normal Delivery

Shipping & Handling: $6.05
Grand Total: $24.75

Special Order Instructions
not accusing, but please do not spam my email with offers and
such after the order is confirmed, thank you, have a lovely day!

========== SHIPPING INFORMATION ==========
Name:****removed for privacy reasons****
Day Phone:****removed for privacy reasons****
Email:****removed for privacy reasons****
Address:
****removed for privacy reasons****