AT&T
Queja 91 Detalles
- Fecha cuando ocurrió 06/03/2013
- Daños Reportados: $100.00
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International boundaries
Has anyone else notice third party charges on their AT&T bill?
Like most people, I have my monthly phone bill on automatic payment. Few months ago, I noticed a $19.95 monthly charge on it. I called the 800 number, but the rep couldn't really tell me what the charge was for. She gave me a lame story on some 2nd line voicemail that I never signed up for. After a frustrating 30 minute conversation with her, she still couldn't tell me exactly how many months I have been getting charged for this. She eventually revised two months fee and cancelled this service. She assured me her company won’t “automatically” sign me up again.
As mad as I was, I forgot about this matter. Today I randomly looked at my bill again, and there it was! Another $15.95 charge from another third party company! They have probably been charging me the past 3 or 4 months.
AT&T states it doesn’t sell our information to other companies. It also has nothing to do with these third party charges and there’s nothing AT&T can do. Really AT&T?! !!!
Comentarios
- C SBID #N/A
- Publicado 07/05/2013
- Kelly, this is true, ATT does not provide the information to third parties. I would suggest you go online to your account and make sure anything that you saw on TV that you input a code for or any doubles for ringtones, etc., are disabled...the website will walk you through. And please check your bill EACH month, as you only have a limited window to dispute any unauthorized or incorrect charges. And if you have mutiple lines the charge could have came from one of those lines..good luck!
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- damdog10 SBID #ab350189bf
- Publicado 11/09/2013
- I know its been awhile don't know if you will read this, I have sprint phone was getting these data charges every month. This is what they said! You get these text from third party if you don't reply Stop then the company starts to bill you for it even if you never read it or just delete it I know it BS but every month if I get one call your carrier and stop it. It is a true rip off and all you can do is call your carrier. Hope this helps
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