Onebox Call Services
Queja 99790 Detalles
- Fecha cuando ocurrió 04/09/2014
- Daños Reportados: $68.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Onebox added customers from the Phone People unknowing to the existing customers. They now have your billing information and have whacked me for 3 months in one billing cycle and added a late fee under their charges to my Am Exp that is paid in full! When I asked them to remove the charges they refused to make any changes beyond 7 days.
I am hoping American Express will see this as a scam and do what they do best, extract money from the scammers!
Do not use this company! Pay more for att and get good customer service.
- Anonymous SBID #bfc611ffbb
- Publicado 04/09/2014
Comentarios
- Ron SBID #4f267dbce9
- Publicado 04/09/2014
-
I'm the Sr. Marketing Manager for Onebox.
1.) I'd like to apologize to this customer for any confusion they may have experienced when we upgraded PhonePeople to Onebox.
2.) We did send out multiple notifications to customers announcing the change, unfortunately sometimes these do get missed in spam filters or large inbox's.
3.) PhonePeople customers kept the same pricing they always had, and we added many new features along with a more stable platform. In fact many customers actually experienced a reduction in price due to the way we bill usage.
4.) Customer service is available to assist you with any billing issues or to provide help in understanding these changes. The www.phonepeople.com website was also updated months before upgrade and still includes helpful FAQ's about the change. -
- thumb up
- 0
- thumb down
- 0
- flag
Similar User Submitted Complaints ▼
Alterna Cigs took unauthorized £ 69.99 from my account on the allege Queja 350684 for $69.99
-
Alterna Cigs took unauthorized £ 69.99 from my account on the allegedly free cigarette on July 6,...
-
tomasz
- Publicado el 07/08/2016
G That's Awesome Queja 350598 for $75.57
-
Susan
- Publicado el 07/06/2016
¿Tiene una queja?
Añadir una queja y correr la voz. Quejas de alto volumen tienen una mejor oportunidad para recuperar su dinero. Presentar un informe y unir fuerzas con otras personas como usted!
Presente Una Queja AhoraResumen del Perfil de la Empresa
EstadÌsticas de la Empresa
- Queja Contra Onebox Call Services
- Quejas Presentadas: 1
- Daños Reportados: $68.00
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.