UniBlue
Queja 11039 Detalles
- Fecha cuando ocurrió 08/08/2013
- Daños Reportados: $23.74
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Unexplained deduction on my MBNA of 23.74 pounds. Have no idea
wnat this amount refers to. Is this a scam of some sort of American origin.
- Anonymous SBID #N/A
- Publicado 08/12/2013
Comentarios
- Uniblue SBID #N/A
- Publicado 09/27/2013
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Hi Anonymous,
I am sorry about the inconvenience. It sounds like your credit card was re-charged because your one year subscription for your product updates / upgrades had expired and your order was set on automatic renewal. Before the renewal charge is applied we notify our clients several times by email. I regret that you missed our notifications, however you need not worry our 60-day money back guarantee also applies to subscription renewals.
We assure you this is not a scam and that Uniblue is a legitimate company. We have won many awards for our products and we take pride in the positive reviews we receive. Check them out through the following link:
http://www.uniblue.com/support/faq/find-reviews-awards-regarding-uniblue-products/
We require further information to locate your order details and confirm the above. We can then solve this for you as soon as possible. Could you kindly submit a refund request here. http://www.uniblue.com/support/chargedispute/
Thank you.
Keith, Customer Relations Team
Uniblue - http://www.uniblue.com/
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