Keith Lorenz
Queja 167058 Detalles

This mobile mechanic charged me for repairs that were not done properly, and refuses to fix the problem. Told me to find another mechanic. There was a terrible misunderstanding about his charges. 1) Labor costs at first was $150.00 plus diagnosis of $45.00 2) changed his mind when we told him that his charges were "too much" 3) lowered the labor to $90.00 plus parts 4) when we gave him checks for the job, he indicated because he did not have a bank account. The bank would charge him $5.00 for each check. We gave him $10.00 more. Come to find out he should have deducted his diagnosis charge of $45.00 from the total bill. This was not done! We were taken advantage of because we were two older ladies. So, now I have to find another mechanic to fix the problem and pay more charges for that! What a rip off. Too bad his business card only had 1) his business name: "The Mobile Mechanic" 2) His name & phone # (Personal Info Removed), and 3) his affliation with the "Automotive Service Excellence"