Stopzilla
Queja 17290 Detalles
- Fecha cuando ocurrió 07/27/2013
- Daños Reportados: $39.95
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I called to cancel their annual subscription; I had been subscribing for 3 years but wanted to quit. Their customer service rep told me I was calling in time to stop the new charges.
Nevertheless, the charge appeared on my credit card.
When I then worked through my credit card company, Stopzilla provided Visa with an invoice they had generated, showing a new order for the current year. I had not ordered since 2008; yet they generated their own internal re-order. Visa would not refuse the charge.
So, I called Stopzilla customer service again. They acknowledged that I had cancelled the order and "customer support in the U.S." would call me back about crediting my Visa.
A week passed; no phone call; no reverse credit.
I called customer service yet again. The rep told me, "Don't worry; someone from the U.S. will call you." I told him i had already been waiting for a week and asked for a supervisor or a direct phone number to U.S. customer service, but he would not give it to me, merely repeating, "Don't worry."
Another call to customer service had the same results: "Don't worry, someone will call."
No one has called and the charge on my credit card has not been reversed in over 5 weeks.
- noSpam SBID #2aa87abb58
- Publicado 09/01/2013
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