TapJoy
Queja 236451 Detalles
- Fecha cuando ocurrió 03/26/2013
- Daños Reportados: $19.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
On March 6th I purchased proactive through tapjoy for 19.95 with free shipping and was supposed to receive 80 coins for family feud. Order # EDS10B7036. This purchase is recurring but at a higher rate including shipping. On March 27 I filled out the missing currency option receiving an e-mail with ticket ID# 2551740 and also replied with the verification number and e-mail of purchase.
I was then sent an e-mail on March 31st from Ray Parker asking for verification, the a second saying they received it and apologized for the first e-mail and said it would take 5-7 days to resolve. I said thank you then waited. On March 7th I sent an e-mail reply to Ray Parker asking how much longer it would take. I sent 2 more e-mails on April 9th and 12th receiving no reply.
I then sent another formal complaint on April 15th and verification again, getting Ticket ID # 2841070. Again I response. I replied to the automatic response and received nothing again. I then filled another formal complaint and also sent another today May 2nd and received a message that they have experienced delays in responding to customers complaints, which does not surprise me, and apologizing.
This is the second e-mail containing an apology while nothing has been resolved also I think 2 months is a ridiculous delay. This has been the worst customer service I have ever had and now see that I am not the only one with problems with this company. Seems to e just another scam.
Update: 05/02/2013
I would appreciate an apology for this mistake. It is ridiculous to be completely neglected for such a long period of time.
- Jnizer SBID #d2fe698a46
- Publicado 05/02/2013
Comentarios
- SaadTapjoy SBID #818c3c0df9
- Publicado 05/04/2013
-
Jnizer,
Sorry you have run into issues getting your credits. You were delivered the credits yesterday.
Regards
Saad -
- thumb up
- 0
- thumb down
- 0
- flag
¿Tiene una queja?
Añadir una queja y correr la voz. Quejas de alto volumen tienen una mejor oportunidad para recuperar su dinero. Presentar un informe y unir fuerzas con otras personas como usted!
Presente Una Queja AhoraResumen del Perfil de la Empresa
EstadÌsticas de la Empresa
- Queja Contra TapJoy
- Quejas Presentadas: 42
- Daños Reportados: $32,171.83
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.