Massage Envy
Queja 236809 Detalles

  • Fecha cuando ocurrió 12/29/2014
  • Daños Reportados: $177.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

On 12/29/12 I went to Massage Envy as I was given a gift card for Christmas. I joined the membership and agreed to 54.00 being taken out of my account each month. I live over 60 miles from the facility and became aware that I would be unable to get the massages on a monthly basis. I asked if I could cancel my membership due to the long travel time. They said yes and I would have to complete a form. When I noticed my account it showed 59.00 was deducted rather than 54.00 that was on my account. I contacted them about this mistake and they apologized and said that I could buy a product with the overpayment amount. I tried to fax in my cancellation form and the fax machine would not work. I contacted ME and they said to try faxing it again. I did that and it still wouldn't work. I called again and they gave me a number to the office next door and that wouldn't work either. I contacted them again and all they said was I'm sorry. I had to return to Memphis on a Saturday to bring in the form. I was told that I would not be charged again from my account. When I looked on my account on 4/29/12 not only was I charged again but I was charged 59.00 rather than the 54.00. I contacted them again and I was told that I could not be refunded any of my money. I feel betrayed and lied to because first of all my account should have had 54.00 withdrawn rather than 59.00. I tried faxing in my suspension form and couldn't do that. I had to travel and hour to get the form in. I was told that my account would not be deducted again and it was. I didn't even get the overcharge back. This is one of those companies that accommodate themselves once they obtain your account # and not the customer.

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Resumen del Perfil de la Empresa

  • Massage Envy logo

EstadÌsticas de la Empresa

  • Queja Contra Massage Envy
  • Quejas Presentadas: 7
  • Daños Reportados: $2,283.00
Visite el Perfil de la Empresa Completo

What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.