Stripe, Inc
Queja 285651 Detalles
- Fecha cuando ocurrió 11/08/2013
- Daños Reportados: $10,000.00
- Ubicacion Bakersfield, CA
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
We were approved to start taking payments and integrated with our website. After a few weeks, we suddenly got a notice that we were a collections agency and/or selling business opportunities and that our account would be terminated.
Nothing we do is even remotely connected to collections or selling business opportunities... we're invoice for hours worked.
I've now spent a week emailing and trying to contact Stripe through every possible channel. At the very least I'd like to understand why they cut us off. I have received no response of any kind.
Because Stripe initially approved us and allowed us to start accepting payments, the disruption has been substantial... we're out the money we spent switching our site to use their platform and so on.
How are you going to run a serious payment processor if you're not going to offer *any* support other than an infrequently manned irc channel and an email address that you don't respond to?
Update: 11/08/2013
After I started posting online, Stripe contacted me and resolved the issue within an hour. The problem seems to be getting their attention. Once someone actually responds, support is very helpful! I would like to rescind my complaint if possible.
- John SBID #f1aa04aef0
- Publicado 11/08/2013
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- Queja Contra Stripe, Inc
- Quejas Presentadas: 1
- Daños Reportados: $10,000.00
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.