BrainHost.com
Queja 30151 Detalles

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Fecha cuando ocurrió 10/19/2013
Daños Reportados: $54.85

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I was charged extra for a website that was suppose to be free. Here is my chat from last week I cancelled the membership and asked for my money back before the 30 day period was up and I still haven't recieved my money back into my bank account.

General Info
Chat start time Oct 19, 2011 7:40:14 PM EST
Chat end time Oct 19, 2011 7:51:34 PM EST
Duration (actual chatting time) 00:11:20
Operator Ana

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Ana'
Ana: Welcome to Live Chat support, how may I help you?
Dina Hamby: Hi,I would like to cancel my account
Ana: I am sorry to hear that you are cancelling your account. Is there anything I can do to retain you as a customer? If any of your issues are pending you can provide me with ticket numbers and I can have a technician assigned to work on your issues on a priority.
Dina Hamby: No thanks I thought that I would have a website built by brain host for free that was one of your offers but that didnt happen. Could you please cancel my account and send my refund back to my bank
Ana: Please hold on I will submit the ticket for cancellation of your account to our cancellation department.
Ana: Thank you for your patience...
Ana: I have submitted the ticket to our cancellation department they will get back to your soon in this regards.
Ana: Your Ticket #336327
Dina Hamby: ok thanks
info: Your chat transcript will be sent to [email protected] at the end of your chat.

Dino123 SBID #5f96826236
Publicado 10/27/2013

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Comentarios

Eric SBID #589a8f7555
Publicado 11/03/2013

Hi Dino123,

While the website is indeed free, you need to purchase hosting and register the domain first. We process all refunds on the day that we receive them. Once we process the refund on our end it is up to your financial institution to put the funds back on your card. This typically takes up to 10 business days, but every financial institution is different.

Eric
Brain Host Customer Support
1-877-586-4694
support [at] brainhost.com
http://www.brainhost.com/help

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