CostCaptain.com
Queja 307854 Detalles

I was charged for a product that was "unavailable". ETA was pushed back several times. Decided to canceled my order, but refund was never received.

Purchased the SportShell for iPhone 5 Black on 02/05/13, charged $30.83 on 02/07/13. Estimated shipping of 3-5 days. 02/10/13 got email stating there was a delay with my order. On 02/11/13, Raven replied with ETA of 02/13/13. I emailed again on 04/05/13, got a response from Ton on 04/08/13 stating ETA moved to 05/01/13. On 05/09/13 Kristi said ETA moved a third time to 05/15/13. On 07/08/13 I emailed asking to cancel my order (I only continued to wait months for my item because it was actually out of stock everywhere else). Ton responded on 07/10/13 that my order was canceled and a refund should reflect in 2-10 business days. No refund had been received as of 08/05/13, so I emailed again. Got response next day from Ton stating my order was canceled and the refund had been processed. Ton said he would escalate this issue to his manager. That was the last response I got from anyone. I emailed multiple times and even tried calling several times, but my call would just go to a voicemail. I left messages asking to be contacted immediately. I was able to speak with a lady on 08/20/13, who said they had sent a check because my order was too far in the past to give direct refund? She said she would check the records and send another check. No check ever came. The site has been "closed for maintenance" since end of September. I am still without a refund. This situation has been so frustrating! Costcaptain.com is a scam!