Ebookers
Queja 311787 Detalles
- Fecha cuando ocurrió 02/01/2014
- Daños Reportados: $1,000.00
- Ubicacion EBooker.ie
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Re: Incident No: PBEBIE9941515884
I booked a flight on 31 Jan - Jai/Mum /LHR/Snn- just 24 hrs before the flight departure received a call saying - Ticket cannot be issued due to no inter airline connection agreement, I have option to take refund or buy 2 separate tickets. The second option was not feasible as there was only 2 hours of gap to collect luggage from Heathrow and change terminal and re check in - but I advised another connecting flight (BA Flight ) which was available where it was possible for me to make the connecting flight from Mumbai/LHR/Shannon. The agent totally ignored the option, left me to make my own arrangement and advise refund will be processed. I had to find extra 800 euro, pay extra costs for new flight and make my new reservation. Though I got my refund 1 week later - however the way my booking, complained was handled - was awful. When I complained, apart from a apology - nothing. Request to escalate was ignored. I would like ebookers to compensate me for the extra loss in taking new ticket, spending 6 hours to arrange new ticket and for the stress they caused me. It is easy to say for them that we have good customer service - but reality is totally different.
- Anil SBID #e88b66bce7
- Publicado 03/12/2014
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