DepositPhotos.com
Queja 319489 Detalles
- Fecha cuando ocurrió 05/12/2014
- Daños Reportados: $483.00
- Ubicacion Fort Lauderdale
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I chose this company due to price - what a massive mistake!
It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription.
There is also no obvious "CANCEL" button. When I signed up to depositphotos, I thought I was purchasing access for "A MONTH". There is nothing written anywhere on the website that says you are purchasing a renewal subscription, only that you get access for x number of dollars to Y number of images, per day for a month. After the first month, I did not use this service as I thought it had expired. They have charged me for 7 months for a service I did not use at all, $483 total.
They never emailed me about this and I notice that when I checked my card statement
If you look on the website in the account area, there is no simple way to cancel your subscription. There is no button to click on saying "cancel". Now, when I emailed asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone.
If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.
- Melissa SBID #3550d85cf3
- Publicado 05/11/2014
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- Queja Contra DepositPhotos.com
- Quejas Presentadas: 8
- Daños Reportados: $1,818.00
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.