Voxtel/MobShack
Queja 106334 Detalles

I was online looking for something and pop-up window invite came up to do a survey and win an iPad. So I thought why not. I had cell phone close-by and entered my cell phone no. instead of land-line. I then got a text message that said I was being charged $9.99. I immediately called my cell provider, Rogers, and advised them of scam and to either block and/or reverse charges. The Rogers lady told me unfortunately the 1st charge already went through, nothing to be done about that now, but she'd block them from then on period. As I was doing this I Googled Mobshack and was reading the reams of complaints about them. So 25 days later I get my phone bill and lo and behold they've charged more, from 9.99 to 29.97 - no info re date or time (conveniently for them) I immediately call Rogers again to complain. Was on phone for an hour and a half, went through 3 people, going higher each time in the chain of command and was like talking to a brick wall - they DON'T care, kept telling me I had to cancel with Mobshack directly. I kept repeating I'd called them immediately on the day of and lady at Rogers said she'd blocked them. Why am I getting more charges? They, Rogers, obviously are getting a piece of the action so don't want to stop this and Rogers are now giving me the runaround. After a lot of yelling and frustration I finally said to Rogers that I was cutting them off by advising my credit card provider to take Rogers off my list of pre-approved authorized payments. The Rogers lady then said she'd credit my account. I have to wait until next month to see if this is true.
It's unconscionable that cell providers are in bed with these thieves and are complicit in this fraud. This 3rd party billing practice is a license to steal and nobody seems to care, not our cell providers or our regulatory agencies. Hum, is this what is to come for consumers?
Rose