Spokeo.com
Queja 178001 Detalles
- Fecha cuando ocurrió 10/30/2014
- Daños Reportados: $23.70
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Website states a $3.95 membership for 6 months. After 6 months you will be charged $23.70 if not cancelled. The y charged me $23.70 right away, when I called to dispute three days later, they told me it averages out to $3.95 a month and that wasn't the membership fee. Upon cancellation of services they told me that I had access to the spoke site until April because they do not refund any funds. When I asked to speak to a manager the phone call was conveniantly disconnected. Shame on spokeo for their false advertising and unethical customer service!!!
- Buscar Resolución: Estoy Buscando un Cambio en sus Prácticas Empresariales
- Cantidad de Reembolso: $ 23.70
- G-men SBID #e380923bfc
- Publicado 11/13/2014
Comentarios
- Spokeo SBID #626fa296e3
- Publicado 11/14/2014
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Dear G-Men,
I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible. Because you had selected our 6-month plan, a total of $23.70 has been deducted. Because this provides you access for the full term, the average cost is $3.95 per month, which is the amount you may have been confused with. To make this even more prominent for our payers, we include this information as part of the disclaimer which has to be agreed to before the purchase is processed. I do apologize again if this was unclear in any way.
Here at Spokeo we pride ourselves on our customer service, and are very disappointed to hear about your negative experience. In hopes of resolving the situation, please send us an email at [email protected] and mention this complaint along with your account information, and we will be happy to assist in the cancellation and full refund of your account.
Sincerely,
Spokeo -
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