Planet Cruise
Queja 259958 Detalles

my husband and i booked a cruise,for september,they had a despute with airline,flights were changed,it meant we had to travel from N Ireland to S Ireland a 100miles away from us,to travel to London, and then we had to,wait in London for five and half hours for flight to Americia,which caused my Husband a lot of stress,the Dr said he should not go,so we had to cancel.WE canceled on may 10 and sent Doctor s note,four week s later,I rang them,they said they dident get the letter,had to send another one this time they had to sign for it,I had to ring again,I left a message saying i was getting a Solicitor for them,yesterday i got a letter 11 July,saying the money i had paid £1165.00 was the cancellation charge,I cant beleve that they can do this,They were great at the start,then everything changed,It was hard to contact them after that.Please Help