OK Car Hire Mallorca
Queja 281236 Detalles

Company: OK Rent a Car (Mallorca)

Location of pick up: Off airport Palma de Mallorca

Period of rental: 3 days / 10.1013 - 13.10.13

Overall cost: 400 euros + fuel / Estimate 70 euro

Booking agent: Doyouspain

We have been renting cards in Mallorca for around 30 years and never had a problem until ...

1. To begin with the airport pick up was late, but we still had to pay an out of hours charge.

2. Before collecting the vehicle we were asked to inspect it in the dark for damage when it was not possible to see the vehicle properly. e hurriedly inspected the car as they said they were closing and provided no assistance or torch to inspect vehicle. So we only recorded the most obvious marks and scratches on their sheet. The member of staff countersigned the report and grinned at us whilst asking for us to pay additional insurance 30 euros for 3 days insurance saying 'you'll need this'. I asked why when we had rented cars for over 30 years and never had a problem - but we should have know better!

3. When we returned the vehicle, the staff were rude and unreasonable and also tried to charge us for a dirt mark that I rubbed off with my finger. They than said we will get an inspector to arbitrate

4. In a few moments the inspector (member of OK staff) then charged us 180 euros for a scratch that was in a different place - under the bumper and not easily visible. We knew this was not caused during the period when we rented the vehicle. The vehicle inspector then refused to let us see the companies report on the vehicle. They also said it may have been another vehicle, but this was impossible as the scratch was under the car and was not visible unless you looked under the car eg from an inspection pit. And a collision would have caused damage to the whole of the bumper?

We are requesting a full refund of the 360 euro charge as it was not legitimate and taken against our will.

We would not recommend anyone to use OK rent a Car. To us it seemed like a scam and other reports confirm our experience is not unique. Had we realised any of this prior to renting, we would have not used this company.