Hampton Naturals LTD
Queja 286920 Detalles

I stupidly and for the first time ordered Garcinia Cambogia and Cleanse Catalyst Plus through a FB site. Buy 3 bottles get 2 free for both products and thought the total would be $32 for each product. It did not give me a total. I did receive both products in October some time but due to ill health my doctor advised not to take them. I emailed Mary Ann Jones, Hampton Naturals Support Specialist and copies to their 2 other email addresses explaining that I will be returning the unopened and sealed products due to my health. The reply was your order was shipped must have got lost and shipping another lot. So I replied I do not want any more of the products and will be returning the products due to ill health and asked for an address. No reply so I emailed again and said read my emails and also advised that I can go on FB and post my views about the lack of service. With that I got a reply to return the products and provide them with the tracking number and as soon as they receive the products I will get a full refund. I tracked the parcel and they received on 7 November. I tried the toll free number from the link in the emails I had received as they would no longer reply by email. It didn't work because of the +61. So I called the other number and got Colorado so that's going to cost me because they kept putting me on hold. They said the package had not been received. I emailed again only to receive the 24/7 so called customer support numbers again. Today I successfully phoned 1800 181 304 Australian Toll Free no and got an Asian lady who assured me it was toll free. It better be. I told her the tracking no and that Mary Ann Jones said I would get a full refund. The Asian lady firstly offered a 25% refund for both products and I said no that's not good enough as I have email proof that I was promised a full refund of $160 for each of the products. Then she tried to tell me there was a $5 per bottle cancellation fee which would mean another $50 and I said this is not satisfactory as I had already paid $45 to return them so they could be tracked. I said I've got proof that I was to get the full refund and I could email it. She asked me a few times my post code and then told me a wrong address for my postal address and apologised that she had the wrong account on her screen. She then found my account and agreed to refund the full amount. I said do you still have my bank details which she said yes and that I would have the credit in my account within 3 to 5 days. I hope she's telling the truth. I rang my bank to ask if they could only accept a credit but no debits. They said they could only do that if I changed my card but I can't do that until I get the credit. Then I will change my card. If they do try to debit my card again I will be advising the Australian Federal Police. I will also be going on every site on FB and that this product keeps coming up and tell my story. I'm waiting to see if I get my refund. I was given a refund code and I hope it's not bogus.