Olotels.com
Queja 331070 Detalles

Booked a trip to Hedonism Resort in Jamaica and had to cancel. Numerous times, in writing through emails, on the webpage, and by phone the cancellation policy was verified for my reservation. After cancelled, received $600 less than I was supposed to. Olotels claimed the resort had kept 3 days penalty for cancellation. Talked to resort and they could not find where I had ever had a reservation and could not verify they had received any funds for a cancellation. Though I am not sure how hard they looked as the lady helping stated numerous times the issue was with Olotels.

Emailed Olotels asking for the balance of my refund or to provide proof the funds were sent to resort and who the point of contact was for that company so I could find out why the agreement was not being honored.

Now there is no response from Olotels. They do not honor any contract or agreement and do not even abide by their own terms of service. Avoid at all cost or risk losing a lot of money.