Nulexa
Queja 334951 Detalles
- Fecha cuando ocurrió 12/30/2014
- Daños Reportados: $75.00
- Ubicacion Watford, England, UK (based in America so I believe)
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered a face cream for £2.99 p&p free trial via Facebook. I got my cream, and all seemed fine. On 30/12/14 they took about £75 from my bank account and I got an email from them, so I phoned my bank, who were very helpful and told me they would issue a refund request on my behalf. They also will not be issuing any more payments to this company, which comes under muscle&fitness and I am told are based in Watford. The bank also gave me this phone number 08779156583, which was off the hook. After contacting the initial number from the email, which was 0-808-189-1023 and spoke to the same woman. After telling her that the 14 day period would not be over until close of business today, I was entitled to cancel my membership with them and request a full refund. After her 'conveniently' losing connection with me on the phone, I got 2 emails, one to say my membership was cancelled and one to say they would refund my money. I just hope they hold to this, as I now have an audit trail. I urge anyone who has been involved in this scam to first contact their bank, then keep trying to speak to the company - you can get through!
- Vicky SBID #4846a6933f
- Publicado 12/30/2014
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- Quejas Presentadas: 39
- Daños Reportados: $5,174.66
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