Risezone
Queja 348202 Detalles

Imbedded in the Norton Search engine is a phone number one would think is Nortons phone number.
Thought they were Norton or a subsidiary. Come to find that is not the case. Was looking to renew my Norton subscription at a lesser cost. They wanted to remotely access my computer to see what was happening. Showed me some Foriegn IP addresses that were yellow and red flags. Said for $199. They would clean up and remove viruses and threats. I did that and was told to call about a week before my Norton expired. I called them a week in advance and they said the Norton 360 was not available any longer but could use another program for $70 per computer for three years. I agreed.
On 3/31 they called and said that there were again flags on my computer they detected. I once again allowed them access to my computer. They said my computer could not be fixed because a Microsoft Certificate was expired. They said they can't renew them but could use AVC computer antivirus. They said they would refund $20 of the $140 I paid. I said Ok. They remotely accessed my band and said they would deposit the money. They said the computer tech errored and deposited two deposits for over $900 each, and they needed to get those funds back. They wanted me to use a debit card and withdraw funds and wire the over deposits to China for $1735. At that point I became suspicious and told them the banks were closed and don't have a PIN to withdraw money to send to them. After discussing this with the Credit Union the deposits were actually withdrawals. I immediately closed my account and started a fraud investigation and reported the Cyber Crime and Wire Fraud to the FBI. In addition when they were waiting for me to wire the funds they locked my computer Windows Administator up do am locked out of two pc's, one laptop, one desktop. Avoid this scam or do business at your own peril. This I'm sure isn't the end as I will file many complaints at various customer protection sites.