Binverse
Queja 37290 Detalles
- Fecha cuando ocurrió 11/18/2013
- Daños Reportados: $29.98
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Scammed 29.98 from my paypal for the free trial. I notified them within minutes of the deduction. They say I didn't cancel before the trial ended. (I could not sign in to cancel). Now they say it's too late.
What kind of people are these people @ Binverse. Is the business so bad that you have to scam money from people, you have to trick people into a free trial then scam them out of their hard worked money.
I didn't cancel in time is not an excuse to keep my money when I called you guys immediately of the misunderstanding.
- James_J SBID #4cf35264c7
- Publicado 11/18/2013
Comentarios
- Binverse_Team SBID #cb720f81f7
- Publicado 11/18/2013
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Dear James,
We are very sorry to hear that you were having problems with Binverse.
To avoid any misapprehensions we would like to explain the general conception of our website. After signing up on binverse.com, you enter the free trial period which lasts for 3 days. In general, payment is possible via credit card or PayPal. When choosing PayPal $1 will be charged by PayPal in order to make sure the account is verified. As mentioned several times during the sign up process as well as in our Free Trial Terms (which have to be accepted by the customer) you have to cancel our service during the trial period if you do not want your membership to be converted into a paid contract. Otherwise you will enter the full membership. If you wish to retract your membership or cancel our service, you can do so either by using the Online Support Form or by clicking on the cancel button in the member area.
Also, we would like to point out that it is our goal to make our website as trustful and reliable as possible. It is not our intention to give any false information to our customers regarding our service. If you have any concerns about Binverse or problems with signing up or cancelling, please feel free to send us an e-mail to [email protected]. We will do our best to solve any problem and incorporate your suggestions.
Best regards,
Your Binverse Team -
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- James_J SBID #4cf35264c7
- Publicado 11/19/2013
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I called you within minutes of the deduction from my paypal, to inform you of the error/misunderstanding. Its not too late to give back the money.
You tricked me into giving you my PayPal to use the trial, while behind my back and deceivingly set up auto pay from my account.
Don't be such a crooked company, and give the money back, I can't afford it right now with the holidays comming up. -
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- James_J SBID #4cf35264c7
- Publicado 11/19/2013
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PayPal Claim Opened, I'll Report back when PayPal comes to a resolution.
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- James_J SBID #4cf35264c7
- Publicado 12/01/2013
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If anyone else has a problem with these people, OPEN A PAYPAL CASE
@Binverse, Would have been eaiser and you could have done the honorable thing, but you wanted it the long way, the way you look like a crook.
REFUND!! --->http://i39.tinypic.com/2ihbdkw.jpg -
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